Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you engage with our business diversification services.
Information We Collect
When you interact with mindoranos's business diversification services, we collect information in several ways. This helps us provide better service and understand how to support your business goals effectively.
Contact Information
Your name, email address, phone number, and business address when you reach out to us or request our services.
Business Details
Information about your current business operations, industry sector, and diversification interests to better understand your needs.
Website Analytics
Data about how you navigate our website, which pages you visit, and how you interact with our content through cookies and similar technologies.
Communication Records
Records of our conversations, emails, and other communications to maintain service continuity and reference past discussions.
Automatic Information Collection
Our website automatically collects certain technical information when you visit, including your IP address, browser type, device information, and browsing patterns. This helps us improve website performance and user experience.
How We Use Your Information
We use the information we collect for legitimate business purposes that directly relate to providing our diversification consulting services and maintaining our business relationship with you.
- Responding to your inquiries and providing information about our services
- Conducting business assessments and developing diversification strategies tailored to your needs
- Maintaining ongoing communication about your projects and service updates
- Improving our website functionality and user experience based on usage patterns
- Complying with legal obligations and regulatory requirements in Australia
- Protecting our business interests and preventing fraudulent or unauthorized activities
- Analyzing market trends to enhance our service offerings
Marketing Communications
We may send you information about our services, industry insights, or relevant business opportunities, but only if you've expressed interest or provided consent. You can opt out of marketing communications at any time through the unsubscribe link in our emails.
Data Sharing and Third-Party Relationships
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that support our ability to serve you or meet legal requirements.
Service Providers
We work with trusted service providers who help us operate our business, such as cloud hosting services, email platforms, and professional advisors. These providers are contractually bound to protect your information and use it only for specified purposes.
Business Partners
In some cases, we might collaborate with other businesses to provide comprehensive diversification solutions. When this happens, we'll inform you about the partnership and get your consent before sharing relevant information.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or government regulations. We'll notify you of such requests unless legally prohibited from doing so.
Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have several important rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If you notice any errors in your personal information, you can ask us to correct them promptly.
Request Deletion
You can ask us to delete your personal information when it's no longer needed for business purposes.
Limit Processing
You can request that we limit how we use your information in certain circumstances.
Withdraw Consent
Where we rely on your consent, you can withdraw it at any time by contacting us.
Lodge a Complaint
If you're concerned about how we handle your information, you can complain to us or the Australian Privacy Commissioner.
Privacy Decision Guide
What information do you want to access or change?
If you want to see what personal information we have about you, email us at info@mindoranos.com with your full name and the email address you used to contact us. For corrections, specify exactly what information needs updating.
Do you want to stop receiving our communications?
You can unsubscribe from marketing emails using the link at the bottom of any email we send. For all communications, including service-related messages, contact us directly to discuss your preferences.
Are you concerned about how we're using your information?
Contact our privacy officer first at info@mindoranos.com. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Do you want us to delete your information?
We can delete your personal information when it's no longer needed for business or legal purposes. Some information may need to be retained for tax or regulatory compliance, which we'll explain when you make the request.
Security and Protection Measures
We take the security of your personal information seriously and implement multiple layers of protection to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Secure cloud storage with Australian-based data centers
- Regular security audits and vulnerability assessments
- Multi-factor authentication for internal system access
- Automated backup systems with encryption
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Staff training on privacy requirements and data handling procedures
- Confidentiality agreements with all employees and contractors
- Regular review and updating of security policies
Data Retention and Deletion
We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by Australian law.
Retention Periods
- Contact inquiries: 3 years from last contact
- Client project information: 7 years after project completion for tax purposes
- Website analytics data: 2 years for performance analysis
- Marketing communications: Until you unsubscribe or 5 years of inactivity
- Financial records: 7 years as required by Australian tax law
Secure Deletion Process
When retention periods expire or you request deletion, we securely remove your information from our active systems. Backup copies are overwritten during our regular backup cycles. Some information may remain in our systems for legal compliance until statutory periods expire.
International Data Transfers
Your personal information is primarily stored and processed within Australia. If we need to transfer information overseas, we ensure appropriate safeguards are in place, such as contractual protections or transfers to countries with adequate privacy protections as recognized by Australian law.
Cloud Service Providers
Some of our cloud services may store data in multiple locations for redundancy and performance. We work only with providers who maintain strong privacy protections and comply with Australian privacy requirements.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
Staying Informed
We recommend reviewing this policy periodically to stay informed about how we protect your information. The date at the top of this page shows when it was last updated.
Privacy Questions or Concerns?
We're here to help with any privacy-related questions or requests.
Email: info@mindoranos.com
Phone: +61296807713
Address: 96B Elizabeth St, Launceston TAS 7250, Australia
Response Time: We aim to respond to all privacy requests within 30 days.